Rückgabe & Erstattung

Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the product must:

• Be unused or gently used.
• Be returned in its original packaging whenever possible.
• Include proof of purchase or your order number.

For hygiene and safety reasons, we may not be able to accept returns on products that have been heavily used or intentionally damaged.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

Once reviewed, we'll gladly send a replacement or issue a refund if appropriate.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We currently do not offer direct product exchanges.

If you'd like a different product, please return the eligible item (if applicable) and place a new order.

Return Shipping

If the return is due to our mistake (such as receiving the wrong or damaged item), we'll cover the return shipping cost.

For all other returns, customers are responsible for return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Promotional or clearance items marked as final sale
• Products that have been significantly used or intentionally damaged

How to Start a Return

To request a return or refund, please contact our customer support team with your order number and details about your request. We'll provide instructions for the next steps.